Surcharge

NOTE: DUE TO THE WINTER STORM AFFECTING THE UNITED STATES, SOME ORDERS MAKE TAKE UP TO 10 DAYS TO SHIP

You will receive an email notification with tracking information as soon as your package is ready to ship*.

We do not ship packages on Weekends.

If you are pre-ordering a product, please see the delivery date on the respective product page. 

Moon Pod is made from a super supportive material, and is able to support upwards of 300 pounds. Additionally, Moon Pod has been tested on a wide range of users, and those up to 6'8'' have found comfort in Moon Pod!

Many traditional beanbags wear out quickly, and produce a sagging or sinking feeling after just a few sits. We engineered Moon Pod to last for years! After some time, you may need to refill the inner sleeve with additional beads. However, after refilling the beanbag it will act as good as new! Contact us at cx@moonpod.co for refill pre-order requests.

Moon Pod is an amorphous shape, thus, its dimensions will vary. However, the approximate dimensions are about 50-56 inches x 20-24 inches x 20-24 inches. As you sit on the product and it widens, the products gets shorter.  

Additionally, when you lay in Moon Pod it conforms to your body, making a crescent shape. This shape allows Moon Pod to hold much more surface area than it's standalone dimensions.

Moon Pod’s outer shell is a proprietary blend of fabric that is machine washable in cold water with similar colors. To dry Moon Pod’s outer shell, tumble-dry on low heat.

It's likely that your dog or cat may have found his or her new favorite chair! 

Moon Pod is filled with a custom density EPS bead. Moon Pod's inner fill is brand new and will last for years.

We're proud to say that we've partnered with with a fully sustainable manufacturer that recycles all of their unused materials from every other type of project they work on into each subsequent project.

All return requests should be submitted to https://moonpod.loopreturns.com/

All returns should be submitted within 14 from the day of delivery. Any return request after 14 days from the day of delivery cannot be considered.

Please do not submit exchange requests through our returns portal. If you have an exchange request due to any reason please email cx@moonpod.co directly. There is no need to submit an exchange request through our returns portal.

If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you will receive further instructions on how to return. Please note, due to the nature of the product and size to ship, all items are subject to a 20% restocking fee. Additional usage or damage fees may apply.

You must obtain an RMA number in order for https://www.moonpod.returnly.com to credit your account.

Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.

Please note; if you believe your product has arrived to you defective, please email cx@moonpod.co for Warranty and Replacement information.

We offer 3 and 5 year protection coverage on all products through Mulberry. The warranty coverage will include the following for all Moon Pod products: Stains, rips & tears, burn & heat marks, seam separation, broken zippers & buttons, online claims filing, and 24/7 Mulberry customer support.

Warranties are available for purchase after checkout.