Frequently Asked Questions

For all general inquiries please email cx@moonpod.co.

FAQs

FAQs-img
  • Who should I contact with questions about my order?

    Email cx@moonpod.co. or Give us a call 888-802-1575 We'd love to help!

  • What is your shipping policy?

    Free shipping on orders over $100. Orders under $100 ship for $9.99 per order. Orders deliver in 2-7 days. Mattresses will deliver within 2-3 weeks.

    You will receive an email notification with tracking information as soon as your item(s) ship.

  • What is the returns and refunds policy?

    You may return your order for any reason within 30 days of delivery. You will receive a prepaid shipping label for your returned item(s).

    Returns refunded in Moon Pod store credit are free. $9.99 return shipping is deducted from orders refunded to your original payment method.

    You have 3 months from the date of delivery to return or exchange your mattress. You can return your mattress for a full refund minus a $99 return shipping charge. The $99 charge is waived if refund is accepted in store credit.

    Email cx@moonpod.co to initiate a return.

  • Can I exchange my item(s)?

    You may exchange your item(s) for another size or color within 30 days of delivery. You will receive prepaid shipping label(s) for your returned item(s). Email cx@moonpod.co to initiate an exchange.

    Exchanges for a more expensive option will be charged the difference between the original item and the exchanged item.

    You can exchange your mattress within 3 months of delivery. You can exchange your mattress for another mattress or store credit (with no return fee).

  • Can I finance my order?

    Yes, we offer financing through Afterpay. Please see our product pages for more detail!

  • Do you ship to Alaska and Hawaii?

    Yes, we do! Moon Pod now ships to Alaska, Hawaii and Puerto Rico.

    Shipping rates are based on your order’s total weight:

    • 18.6–37.1 lb: $100
    • 37.2–55.7 lb: $200
    • 55.8–74.3 lb: $500
    • 74.4–92.9 lb: $625


    Because these destinations require additional freight handling, we’re unable to offer free shipping at this time. That said, Moon Pod still covers a large portion of the shipping cost to help get your zero-gravity comfort delivered right to your door.

  • Do you ship to P.O. boxes and military addresses?

    No. We're unable to ship to P.O. boxes and military addresses.