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FREQUENTLY ASKED QUESTIONS


Orders

I have a general question about my order.

Please email all inquiries to cx@moonpod.co with your order number.

I have a question about my order that is in transit.

If you have questions about an order that is already in transit, please call UPS and have your tracking number handy.

If the order has been proven lost in transit by UPS, please verify by using your tracking information link and number. After contacting UPS, please then contact us at cx@moonpod.co.

Shipping

When will my order ship?

If your order is placed prior to 2pm ET, your order will be shipped that day. You will receive an email notification with tracking information as soon as your package is ready for UPS. Every packages is shipped UPS Ground.

If your order is placed after 2pm ET, your order will ship the following day.

We do not ship packages on Weekends.

Do you ship Moon Pod Internationally?

For our initial launch, Moon Pod will be available only in the United States.

Do you ship to Alaska and Hawaii?

Yes! We now ship to Alaska and Hawaii. We offer shipping for $125 per unit for each Moon Pod to either state. 

We apologize we cannot offer free shipping to Alaska and Hawaii the cost, however, even at this price we are covering a significant portion of the shipping cost to both states.

Do you ship to P.O. boxes and military addresses?

No. Unfortunately, due to carrier preferences, we're unable to ship to P.O. boxes and military addresses at this time.

Product

What are the dimensions of Moon Pod?

Moon Pod is an amorphous shape, thus, its dimensions will vary. However, the approximate dimensions are about 50-56 inches x 20-24 inches x 20-24 inches. As you sit on the product and it widens, the products gets shorter.  

Additionally, when you lay in Moon Pod it conforms to your body, making a crescent shape. This shape allows Moon Pod to hold much more surface area than it's standalone dimensions.

How much does Moon Pod weigh?

One of the best things about Moon Pod is that it’s actually super light! Each Moon Pod weighs about 12 pounds. Because Moon Pod is human filled (not by machine) there can be variance in the weight of your Moon Pod.  

Does Moon Pod require assembly upon arrival?

The only assembly required will be to slip the outer sleeve on the filled pod. 

It's not difficult, however we do recommend that you ask a friend for some help while slipping on the cover to ensure you do not damage the product. 

We will include a simple instruction manual in the shipping box. 

Is Moon Pod machine washable?

Moon Pod’s outer shell is a proprietary blend of fabric that is machine washable in cold water with similar colors. To dry Moon Pod’s outer shell, tumble-dry on low heat.

Will my pet like Moon Pod?

It's likely that your dog or cat may have found his or her new favorite chair! 

Does the fill get compressed over time?

Moon Pod's materials are brand new and made to last for years! Over the course of many years if you feel your Moon Pod sagging a bit, just remove the outer cover and give it a wash via the instructions above.

How long will my Moon Pod last?

Moon Pod is made to last for several years. We will be offering additional sleeves, and additional filling on our website soon.

Where is Moon Pod made?

To ensure the most cost-efficient production we’ve chosen to partner with a manufacturer in China to produce the outer and inner shells.

For the inner filling and assembly, we partnered with manufacturers right here in the US to fill, assemble and ship Moon Pod right to your door!

How much weight can Moon Pod support?

Moon Pod is made from a stretchy, yet supportive shell, therefore Moon Pod is able to support upwards of 300 pounds. Additionally, to assess how Moon Pod will work for you, please see the FAQ outlining Moon Pod's dimensions.

What is the inner fill made out of?

Moon Pod is filled with a custom density EPS bead. Moon Pod's inner fill is brand new and will last for years.

We're proud to say that we've partnered with with a fully sustainable manufacturer that recycles all of their unused materials from every other type of project they work on into each subsequent project.

 

Why does the zipper on the inner bag not have a pull tab?

The inner zipper does not have a pull tab to comply with product safety laws. 

The auto-locking zipper can be opened only by placing a paperclip inside the zipper hole. 

The only reason to open your inner sleeve is to remove or add beads to your Moon Pod, otherwise, we do not recommend that you open the inner sleeve.

Can my Moon Pod be used by babies or small children?

While our bean bags are super comfortable, inviting sleep and everyday comfort to users, they are not appropriate for use by infants as a risk of suffocation could exist. Your safety is important to us!

Always follow safe sleep tips furnished by the US Consumer Product Safety Commission. For more information, please visit https://www.cpsc.gov/safety-education/safety-guides/kids-and-babies-cribs/safe-sleepbare-best.

Financing

Please refer to our financing page for any financing related questions or inquiries.

www.moonpod.co/pages/financing

Returns and Exchange Policy

What is the returns and refunds policy for Moon Pod?

 

Due to the extreme discounts provided by our current launch campaigns, Moon Pod cannot offer returns or refunds on purchases at this time.

What if I just need a replacement or exchange?

Please email us directly at cx@moonpod.co with your inquiry, and we'll work it out!

With proper use your Moon Pod products should last for several years. If you need additional beads for your product they will be available for purchase soon!