FREQUENTLY ASKED QUESTIONS
I have a question about my order!
Please email all inquiries to firstname.lastname@example.org with your order number.
When will my pre-order ship?
Moon Pods are now shipping, however, orders are being fulfilled in the order that they were received. We hope to deliver every pre-order as soon as possible.
As they were our first backers, our Kickstarter customers will receive their shipments first. After that we will be shipping to all those who purchased off of our Shopify website.
We are doing everything in our power to ensure every order is delivered before the holiday. The earlier you placed your order, the more likely it is to arrive before 12/24/18.
Note: the high-volume of orders that are processed through the UPS/DHL shipping networks during the holiday season may cause some order delivery times to vary.
Do you ship Moon Pod Internationally?
For our initial launch, Moon Pod will be available only in the contiguous 48 states.
Do you ship to P.O. boxes and military addresses?
Unfortunately, due to carrier preferences, we're unable to ship to P.O. boxes and military addresses at this time.
When does my payment get processed when I pre-order Moon Pod?
Your payment is processed right when you place the order.
What are the dimensions of Moon Pod?
Moon Pod is an amorphous shape, thus, its dimensions will vary. However, the approximate dimensions are about 50-56 inches x 20-24 inches x 20-24 inches. As you sit on the product and it widens, the products gets shorter.
Additionally, when you lay in Moon Pod it conforms to your body, making a crescent shape. This shape allows Moon Pod to hold much more surface area than it's standalone dimensions.
How much does Moon Pod weigh?
One of the best things about Moon Pod is that it’s actually super light! Each Moon Pod weighs about 10-12 pounds. Because Moon Pod is human filled (not by machine) there can be variance in the weight of your Moon Pod.
Does Moon Pod require assembly upon arrival?
The only assembly required will be to slip the outer sleeve on the filled pod. It's not difficult, however we do recommend that you ask a friend for some help while slipping on the cover to ensure you do not damage the product.
We will include a simple instruction manual in the shipping box.
Is Moon Pod machine washable?
Moon Pod’s outer shell is a proprietary blend of fabric that is machine washable in cold water with similar colors. To dry Moon Pod’s outer shell, tumble-dry on low heat.
Will my pet like Moon Pod?
It's likely that your dog or cat may have found his or her new favorite chair!
Does the fill get compressed over time?
Moon Pod's materials are brand new and made to last for years! Over the course of many years if you feel your Moon Pod sagging a bit, just remove the outer cover and give it a wash via the instructions above.
How long will my Moon Pod last?
Moon Pod is made to last for several years.
Where is Moon Pod made?
To ensure the most cost-efficient production we’ve chosen to partner with a manufacturer in China to produce the outer and inner shells.
For the inner filling and assembly, we partnered with manufacturers right here in the US to fill, assemble and ship Moon Pod right to your door!
How much weight can Moon Pod support?
Moon Pod is made from a stretchy, yet supportive shell, therefore Moon Pod is able to support upwards of 300 pounds. Additionally, to assess how Moon Pod will work for you, please see the FAQ outlining Moon Pod's dimensions.
What is the inner fill made out of?
Moon Pod is filled with a custom density EPS bead. Moon Pod's inner fill is brand new and will last for years.
We're proud to say that we've partnered with with a fully sustainable manufacturer that recycles all of their unused materials from every other type of project they work on into each subsequent project.
Can my bean bag be used by babies or small children?
While our bean bags are super comfortable, it is crucial to recognize that they are not appropriate for use by babies or small children as a risk of suffocation could exist should they fall asleep on them.
Why does the zipper on the inner bag not have a pull tab?
The inner zipper does not have a pull tab to comply with product safety laws.
The auto-locking zipper can be opened only by placing a paperclip inside the zipper hole.
The only reason to open your inner sleeve is to remove or add beads to your Moon Pod, otherwise, we do not recommend that you open the inner sleeve.
Returns and Exchange Policy
What is the refund policy for Moon Pod?
Because of the extensive discounts that we’re offering during our pre-order campaigns we’re unable to offer a return policy for Moon Pod at this time.
We do not anticipate it, however, if there are any issues with the product upon arrival, we will look into each case on an individual basis.