Terms and Conditions
1. Warning for products containing foam beads
The inner filling, which is mostly comprised of expanded polystyrene, can cause suffocation to young children. Only open zipper to add or remove filling. Then immediately close the zipper fully. If the product becomes damaged, please discontinue use. If you would like to continue using Moon Pod products, obtain authentic Moon Pod replacement parts as necessary.
The inner bead filling, comprised of expanded polystyrene is flammable. Moon Pod products and should not be opened or used near any fireplaces, stoves or any other types of surfaces or places that could be considered dangerous near flammable materials.
Children should be supervised when on or near Moon Pod products, and should not be allowed to open any zippers. The inner filling, comprised of expanded polystyrene beads in the internal bags are hazardous and can cause suffocation. Only adults should be allowed to open internal bag zippers for re-filling Moon Pod products.
3. Limitation of Liability
To the maximum extent permitted by applicable law, under no circumstances will Galaxy Relaxation, or any person or entity associated with Galaxy Relaxation, be liable for any losses, expenses or damages whatsoever, whether in contract, tort (including without limitation, negligence) or otherwise, including without limitation reasonable attorney fees (“Damages”) from the use of, inability to use, or reliance on, or any error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft, destruction or unauthorized access to, or alteration of, by Galaxy Relaxation Products or the Galaxy Relaxation Website (www.moonpod.co), including without limitation, any liability for damages to your computer hardware, data, information or business and any liability for special or consequential damages, even if Galaxy Relaxation or an Galaxy Relaxation authorized representative has been advised of the possibility of such damages.
In no event will Galaxy Relaxation's total liability to you for Damages exceed the amount you paid, if any, for accessing the Galaxy Relaxation Website. If you live in a state that does not allow the limitation or exclusion of liability or damages, the above limitation or exclusion may not apply to you. All claims and representations presented in the Galaxy Relaxation Website are intended to be forward-looking and are qualified by important factors.
Galaxy Relaxation LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS PRODUCTS OR HEALTH CLAIMS FROM USE AS ADVERTISED ON THIS SITE, INCLUDING DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
4. Shipping Charges and Taxes
We currently ship to all 50 USA states. You can place an order any of those locations as the shipping address or call our customer service phone number for more information.
Unfortunately, we cannot currently ship to PO Boxes or APOs.
Charges for shipping and taxes if any will be shown on Galaxy Relaxation emailed invoice(s) and should be shown on the shopping cart. These emails will also state the expected delivery date.
Unless described on the product page your order should arrive no later than within 10 business days in the USA. The Customer is responsible for sales and all other taxes associated with the order. If applicable, a separate charge for taxes will be shown on Galaxy Relaxation's invoice.
5. Warranties and Defective Merchandise
There is a (1) one-year warranty on the seams and zippers of each Moon Pod cover. With normal use and care, Moon Pod products should last for years. Should you need replacement beads, they are available online at our website. If you feel you have a warranty claim, please contact firstname.lastname@example.org with an image of the defect.
6. Refunds and Returns Policy
All returns should be made within 14 days from the day of delivery. There will be no returns after 14 days from the day of delivery. You must obtain an RMA number in order for us to credit your account.
ALL RETURNS MUST BE PROPERLY AND SAFELY PACKED TO ENSURE PRODUCTS WILL ARRIVE INTACT. IMPROPERLY PACKAGED RETURNS MAY CAUSE DAMAGE TO THE PRODUCTS AND WE MAY NOT BE ABLE TO FULLY REFUND YOUR PURCHASE IN SOME CASES. ITEM MUST BE UNOPENED AND IN NEW CONDITION.
You will be responsible for the return shipping costs. Refund amount will be the original product. In some cases the Shipping Charges are not published in the website as they are included in the price. If your return is authorized, you are responsible for the return shipping costs, a re-stocking fee, and additional fees from products that are damaged or where the original packaging is damaged.
For RMA and return instructions head to: https://www.moonpod.returnly.com.
Please repackage the products securely in original boxes with all manuals and accessories. Be sure to include inside the package a copy of your sales record and a note describing the problem with the item and the RMA number. RMA should be visible on the outside of the returned package. Failure to return with RMA number and sales record may result in no or a delayed refund. We reserve the right to not accept any returns without authorization, and package will be refused, and you will incur charges by the carrier for the freight in both directions.
7. Force Majeure
We shall not be liable for any failure to perform any obligation which is due to an event beyond of our control including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of obligations entered into, nor which could have been reasonably foreseen. We will make utmost efforts to notify you when such failure happens.
8. General Terms