MOON POD

If your order is placed prior to 2pm ET, your order will be shipped that day. You will receive an email notification with tracking information as soon as your package is ready for UPS. Every packages is shipped UPS Ground.

If your order is placed after 2pm ET, your order will ship the following day.

We do not ship packages on weekends.

Please keep in mind, Moon Pod may take longer to ship in December. We recommend that you place an order prior to December 14th to guarantee a delivery by December 24th.

Moon Pod is an amorphous shape, thus, its dimensions will vary. However, the approximate dimensions are about 50-56 inches x 20-24 inches x 20-24 inches. As you sit on the product and it widens, the products gets shorter.  

Additionally, when you lay in Moon Pod it conforms to your body, making a crescent shape. This shape allows Moon Pod to hold much more surface area than it's standalone dimensions.

Moon Pod’s outer shell is a proprietary blend of fabric that is machine washable in cold water with similar colors. To dry Moon Pod’s outer shell, tumble-dry on low heat.

It's likely that your dog or cat may have found his or her new favorite chair! 

Moon Pod is filled with a custom density EPS bead. Moon Pod's inner fill is brand new and will last for years.

We're proud to say that we've partnered with with a fully sustainable manufacturer that recycles all of their unused materials from every other type of project they work on into each subsequent project.

All return requests should be submitted to https://moonpod.returnly.com/.

All returns should be submitted within 14 from the day of delivery. Any return request after 14 days from the day of delivery cannot be considered.

Please do not submit exchange requests through our returns portal. If you have an exchange request due to any reason please email cx@moonpod.co directly. There is no need to submit an exchange request through our returns portal.

If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you are responsible for the return shipping costs, a re-stocking fee, and additional fees from products that are damaged or where the original packaging is damaged.

You must obtain an RMA number in order for https://www.moonpod.returnly.com to credit your account.

Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.

Please note; replacement products are eligible only for exchange (if defective), and are not eligible for refund (unless they arrive defective).