You will receive an email notification with tracking information as soon as your package is ready to ship*. Our current processing window is up to 5 days due to Covid-19 safety restrictions. 

We do not ship packages on Weekends.

If you are pre-ordering a product, please see the delivery date on the respective product page. 

Yes, Lunar Lift comes with a removable cover that is machine washable! Just unzip the outer cover, wash it using the washing instructions on the care tag, and slip it back on once it's dry.

No, the Lunar Lift is available separately.

Lunar Lift is 8 inches high and 20 inches in diameter. 

All return requests should be submitted to https://moonpod.loopreturns.com/

All returns should be submitted within 14 from the day of delivery. Any return request after 14 days from the day of delivery cannot be considered.

Please do not submit exchange requests through our returns portal. If you have an exchange request due to any reason please email cx@moonpod.co directly. There is no need to submit an exchange request through our returns portal.

If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you will receive further instructions on how to return. Please note, due to the nature of the product and size to ship, all items are subject to a 20% restocking fee. Additional usage or damage fees may apply..

You must obtain an RMA number in order for https://www.moonpod.returnly.com to credit your account.

Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.

Please note; if you believe your product has arrived to you defective, please email cx@moonpod.co for Replacement information.

Please email us directly at cx@moonpod.co with your inquiry, and we'll work it out!

With proper use your Moon Pod products should last for several years. If you need additional beads for your product, just ask!

Please note; replacement products are eligible only for equal exchange if product has arrived defective.

We offer 3 and 5 year protection coverage on all products through Mulberry. The warranty coverage will include the following for all Moon Pod products: Stains, rips & tears, burn & heat marks, seam separation, broken zippers & buttons, online claims filing, and 24/7 Mulberry customer support.