SUPER MOON SLEEVE

*NOTE* THE SUPER MOON SHIPS AS TWO SEPARATE PACKAGES

You will receive an email notification with tracking information as soon as your package is ready to ship*. Our current processing window is up to 5 days due to Covid-19 safety restrictions. 

We do not ship packages on Weekends.

If you are pre-ordering a product, please see the delivery date on the respective product page. 

*NOTE: Due to the high volumes that shipping services are experiencing this holiday season, we can not guarantee holiday delivery. We’ll do our best, but we think you’ll agree that Moon Pod is worth the wait. (Delay does not apply to gift cards.)

Super Moon is shipped in two Moon Pod boxes. One of the boxes will have the outer sleeve, and the instructions of how to assemble the product. The other box will simply have a Moon Pod white filled inner sleeve.

Yes, since the product is too large to ship through UPS as a finished product, we ask the customer to assemble the product. It's pretty simple actually -- just unzip the outer sleeve, slide the two filled inner sleeves into the outer sleeve side by side, and zip up the outer sleeve!

Pro Tip: The zipper on the outer sleeve should line up with the longway of the filled inner sleeves.

The Super Moon is basically the size of two full Moon Pods. 

Since Moon Pod is an amorphous shape, its dimensions will vary. However, the approximate dimensions for Super Moon Pod are about 50-56 inches in height, x 40-48 inches wide, and 40-48 inches deep. As you sit on the product and it widens, the products gets shorter.  

You will receive 2 pods, and a Super Moon Pod outer cover that encases both inner pods. We have two colors avialable for the outer cover at this point - Moon Indigo and Cosmic Ash.

All return requests should be submitted to https://moonpod.returnly.com/.

All returns should be submitted within 14 from the day of delivery. Any return request after 14 days from the day of delivery cannot be considered.

Please do not submit exchange requests through our returns portal. If you have an exchange request due to any reason please email cx@moonpod.co directly. There is no need to submit an exchange request through our returns portal.

If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you are responsible for the return shipping costs, a re-stocking fee, and additional fees from products that are damaged or where the original packaging is damaged.

You must obtain an RMA number in order for https://www.moonpod.returnly.com to credit your account.

Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.

Please note; replacement products are eligible only for exchange (if defective), and are not eligible for refund (unless they arrive defective).