NOTE: DUE TO THE WINTER STORM AFFECTING THE UNITED STATES, SOME ORDERS MAKE TAKE UP TO 10 DAYS TO SHIP

*NOTE* THE SUPER MOON SHIPS AS TWO SEPARATE PACKAGES

You will receive an email notification with tracking information as soon as your package is ready to ship.

We do not ship packages on Weekends.

Super Moon is shipped in two Moon Pod boxes. One of the boxes will have the outer sleeve, and the instructions of how to assemble the product. The other box will simply have a Moon Pod white filled inner sleeve.

Yes, since the product is too large to ship through carriers as a finished product, we ask the customer to assemble the product. It's pretty simple actually -- just unzip the outer sleeve, slide the two filled inner sleeves into the outer sleeve side by side, and zip up the outer sleeve!

Pro Tip: The zipper on the outer sleeve should line up with the longway of the filled inner sleeves.

The Super Moon consists of two full Moon Pods. 

Since Moon Pod is an amorphous shape, its dimensions will vary. However, the approximate dimensions for Super Moon Pod are about 50-56 inches in height, x 40-48 inches wide, and 40-48 inches deep. As you sit on the product and it widens, the products gets shorter.  

You will receive two individual pods (shipped separately), and a Super Moon outer cover that encases both inner pods.

All return requests should be submitted to https://moonpod.returnly.com/.

All returns should be submitted within 14 from the day of delivery. Any return request after 14 days from the day of delivery cannot be considered.

Please do not submit exchange requests through our returns portal. If you have an exchange request due to any reason please email cx@moonpod.co directly. There is no need to submit an exchange request through our returns portal.

If and when a return is authorized, you'll receive step-by-step instructions. We retain the right to deny any return request. If your return is authorized, you will receive further instructions on how to return. Please note, due to the nature of the product and size to ship, all items are subject to a 20% restocking fee. Additional usage or damage fees may apply.

You must obtain an RMA number in order for https://www.moonpod.returnly.com to credit your account.

Returns must be properly and safely packaged to ensure all products arrive in new condition. Returns that are improperly packaged may cause damage to the item. If the item (including the sleeve) is opened or damaged, we will not be able to offer a full credit for your order.

Please note; if you believe your product has arrived to you defective, please email cx@moonpod.co for Replacement information.

Please email us directly at cx@moonpod.co with your inquiry, and we'll work it out!

With proper use your Moon Pod products should last for several years. If you need additional beads for your product, just ask!

Please note; replacement products are eligible only for equal exchange if product has arrived defective.

We offer 3 and 5 year protection coverage on all products through Mulberry. The warranty coverage will include the following for all Moon Pod products: Stains, rips & tears, burn & heat marks, seam separation, broken zippers & buttons, online claims filing, and 24/7 Mulberry customer support.